Visitor Experience Team

Join the friendly and welcoming team that looks after our visitors.  There is a wide range of opportunities and as we're open on around 250 days each year, you can do as much, or as little as you would like - many of the roles, require no previous experience and can be undertaken on a flexible or part-day basis. 

• Ticket Offices - Selling tickets at the entrance and providing an excellent first impression and warm welcome for visitors.
• Gift Shop - Shop Assistants to answer customers' questions, operate the till, replenish displays and keep the shop tidy and welcoming. 
• Tour Guides  - To help with short talks on open days, tours for pre-booked groups or for visitors on Railway Experience Days or VIP Behind The Scenes Visits.
• Museum Stewards - Welcoming visitors to the Museum with its fascinating collection of GWR artefacts and memorabilia. 
• Period Re-enactors - Costumed characters bring the Centre to life, provide short talks, answer visitors' questions - and pose for photographs!
• Catering - The Refreshment Rooms is an important port of call for many visitors; we need help with all aspects from cooking lunches, making sandwiches, serving at the counter, clearing tables and, of course, washing up! (Contact Ellen Hare)
• Events - Assistants for special events such as Days Out With Thomas, Steam Into Christmas and Victorian Days (costumed); entertainers, platform staff, Santa helpers.

We need volunteers to carry out all types of tasks - let us know if you'd like to help.

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